TN
Tisetso N

1 reviews | Active since Nov 2019

02 Jan 2020, 06:06

Horrible experience

I ordered a veggie pita yesterday evening and received a chicken pita instead. I am vegetarian and have not eaten meat in a year or so . I found out the order was incorrect after biting into the pita and now I feel ill. I was at a friends house and had nothing to eat because they got my order wrong and tried to fix the issue by comping my meal but only after several days would the money reflect on my account but this doesn’t help the fact that I am starving.

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Replies (1)
Nando's
Nando's's reply02 Jan 2020, 12:20
Official
Hi Tisetso,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

Kindly contact Nando's Customer Care on the details below, and provide the reference number,  CAS-385043-Q4R7G5 .

PERi-PERily yours,

The Nando's Customer Care Team
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays