1 reviews | Active since Sept 2013
I am Writing this email to express my dissatification with Nandos Ruimsug today. We arrive just after 9pm ordered our sharing meal wich we never enjoyed. Just as we were enjoying our first pieces the cleaner stated to clean the restuarant. She put all chairs on the table and that destructed us and we wer suprised it was not even 09h30 pm but she was busy. This of course turn our epertite off. This made us uncomfortable. We felt rushed and even asked the cleaner wt is the closing time she said 10 and we asked wt time was is it and she said something to ten. And she continued cleaning. We could eat as she was cleaning right where we were sitting we asked for the manager and we had to ask for him 3 times before he could come. Mr Edward arrived and as the manager agreed wt the cleaner did was wrong and also he was busy with stock counting and was suprised to find chairs on the table and promised to deal with the cleaner. As we futher aexpressed our dissapointments he changed the story hence we wanted our refund and to pay for the 2 pieces n 2 rolls we consumed before being interupted. He said cleaning is done anytime as they clean as they go meaning its ok to put all chairs on the table and start cleaning whilst guest are eating. I definetely feel i have been riped off my R200. Driving all the way for my nandos craving at nine pm just for sloppy service and bad customer care. Please i need someone senior than Mr Edward to please entervene. Attached is photos of food we left and my two slips if you may need them.
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