********** Service

<p>So last night i was asked by a guest to order Nandos. And as the nearest Nandos is here at featherbrook village i called them up.</p> <p>But just before i called them up i did inform the guests that i have had terrible service before were i ordered and waited 45 minutes and when i called Nandos again i was informed the order was not on the system.</p> <p>This time around i thought things would be different. I called at 19:00 and a lady named Sharon answered the phone. I placed my order and gave her the details. After 45 minutes of still waiting i called again and Sharon answered again and i asked about the order.</p> <p>She informed me that after i hung up she was informed that the chicken would take an hour to be ready. Then she proceeded to tell me that she was on her way to see if there was a driver outside so the order would be delivered and she would call me back.</p> <p>At 20:15 i called nandos once again to follow up. Unapologetic Sharon told me that they are very busy and my order would be on my way, once she found a driver.</p> <p>I then apologiesed to the guests and inform them of the delay.</p> <p>At 20:45 as i was driving out as my shift had ended, i passed the delivery guy along the way.</p> <p>I am in the hospitality industry and service is key. If this was the 1st time this was happening i would not be writting this but your staff seem not to have a clue what service is.</p> <p> </p>