KD
Kamo D
1 reviews | Active since Aug 2019
11 Oct 2019, 12:52
********** Customer Service
I ordered using Uber eats. I then tried to call Nando's Sandton City several times to change my order but no avail. I then selected the place order option hoping that they will refer me to number to assist me , or even a manager or Nando's Sandton City directly. The employee simply said that they only place order and they could not assist any further than that. So basically I won't go the extra mile because that's not what I do. I just wanted to change my order and Nando's basically will not assist me
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Nando's's replyOfficial
11 Oct 2019, 17:00Good day Kamo
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply11 Oct 2019, 17:00
Official
Good day Kamo
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)