1 reviews | Active since Apr 2017
**********, atrocious and abhorrent service from Nondo's Montana
<p>I had the unfortunate pleasure of interacting with the manager who doesn't care about customer service what so ever on the 30th of July 2017, I ordered 2 leg quarter chickens, one mild and one mozam paprika via the drive through (post the long wait in the queue I finally got service), recieved my order and drove home. I get home and one of the pieces are a breast portion, so I returned it, spoke to the manager and she requested the grill chef to ameliorate the order. She the returned the "ameliorated" order, I then drive off and head home again. Only to find the she gave me the same and wrong order(breast portion) they just changed the flavour to lemon and herb instead of my initial order mozam paprika(which was the correct flavour). Upon returning it for the second time she then accused me of "producing" my own pieces of chicken and returning them because she was 100% sure that she saw the grill chef giving me the correct order, she then insulted me saying that she can even produce cctv footage to prove that what I am claiming is a lie. She then took her time to debate with her colleagues, have a laugh about me producing chickens. She then instructed one of her subordinates to refund my money. This unrefined behaviour shocked me.</p>
Apologies for the incorrect date above. It's meant to be 30th of April 2017
Apologies for the incorrect date above. It's meant to be 30th of April 2017
Dear :Koketso Bright Legodi
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Dear :Koketso Bright Legodi
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team