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Ayanda B

1 reviews | Active since Nov 2011

18 Oct 2016, 22:42

Hopeless service

<p>On Sunday the 16th October 2016 around 11;00am i logged a call to order some Nandos for delivery at the Isipingo branch. After phoning the branch to check on the order around 12;00pm the manager said he would check on the anticipated delivery time of the order and get back to me. When i called him back around 12;30pm he told me the driver had left with order. At 12;47pm the driver arrived with my order, which i sent back. The drive told me he could not leave the slip with me as proof that the anticipated time of delivery was 11;30am. When i phoned the manager back to tell him what had happened he said he would send the driver back with the slip. I'm sure the driver is still on his way. If waiting 2 hours for a chicken is standard practice at Nandos keep it up. Fortunately for me there was a Barcelos close by. They had a full chicken in my hands in 20 minutes. My suggestion is that Nandos take their staff to Barcelos for training to avoid such hopeless service in the future.</p>

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Replies (1)
Nando's
Nando's's reply19 Oct 2016, 10:55
Official
Dear Ayanda, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care: *** Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)