TM
Thulani M

1 reviews | Active since Jan 2018

02 Jan 2018, 12:12

Half cooked chicken

On Monday the 1st of January 2018, I went to Nandos food outlet in Soshanguve Buitekant shopping center to buy a full chicken to marinated with mild marinated. They gave me the chicken and I left without checking inside. When I arrived at my destination I took out the chicken only to find it half cooked, not grilled at all. Its like they only boiled it. It did not have any salt on it or the damn marinate. I could return there because I was very far at that point. This is completely unacceptable for such a known food outlet. I'm disappointed and I'll never visit the place again.

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Replies (1)
Nando's
Nando's's reply02 Jan 2018, 20:16
Official

Dear Thulani,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

Best regards,