1 reviews | Active since Oct 2015
Great start to the Easter Weekend. Seeing Nandos incompetence at the highest level.
Good Day. I am a regular at the Nandos in Montclair Mall and my experience today was absolutely appalling. I called in a delivery order. 1stly when my call was answered, I was told to hold on then to call back. Ok, so I did. The same person answered and she couldn't take my order nor understand. After a few minutes of doing her job, being very worried what I would receive, I had 2 ask her 2 repeat. 1/4 chic mild ext sauce ,hot pot lem/herb and choc mousse x 3. When it did arrive there was no mousse and no ext sauce. Ok thing happen. I called in to let them know as I'm a regular n I care. That's when the incompetence became too much. I asked for the Manager but Sphindle came on the line. I asked her where was the manager n she said "Manager is here but he's busy". After explaining, she was like "Oh Oh.... er...er.. we got 3 trainee cashiers" which was very annoying. She didn't even apologize. After i suggested to her to tell customers about out of stock items (because i would have ordered another dessert, which I soo badly wanted) and have someone experienced with a trainee cashier,especially on a busy Easter weekend and to please tell the manager to call, my advise n requests was thrown back at me by just putting the phone down n cutting the call. I still hav'nt heard from the manager. Very Very dissapointing Monclair.
Good day Ebrahim.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day Ebrahim.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day Ebrahim.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day Ebrahim.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team