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christina N

1 reviews | Active since Jul 2015

24 Jul 2015, 14:49

GREAT AFTER SERVICE

ON FRIDAY THE 10TH OF JULY, I ORDERED A MEAL FOR DELIVERY FROM NANDOS BANBURY CROSSING. THE INCORRECT ORDER WAS DELIVERED AND WAS SHORT OF GARLIC CHEESE ROLLS. I PHONED THE RESTUARANT, THE LADY APOLOGISED AND SAID THE DRIVER WOULD COME BACK WITH THE ROLLS, WELL THE LONG AND SHORT...WE WENT TO BED WITHOUT THE ROLLS AND NO PHONE CALL. THE FOLLOWING DAY WE DROVE THERE (NOT THAT IT WAS REALLY ABOUT THE ROLLS BUT THE CONCEPT)..THE MANAGER ON DUTY, SIMBA APOLOGISED SINCERELY AND EVEN GAVE US A MEAL ON THE HOUSE. WAS REALLY IMPRESSED BY THE GESTURE AND AM SURE NANDOS BANBURY CROSSING NEEDS MORE OF PEOPLE LIKE SIMBA WHO KNOW JUST HOW TO APPEASE CUSTOMERS AND MAINTAIN GOOD RELATIONSHIPS.

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Replies (1)
Nando's
Nando's's reply24 Jul 2015, 15:17
Official
Hello MaNgwex,

We are thrilled to hear that the service you received is something you believe needed to be CHIRPED about, and we look forward to welcoming you back at your favourite Nando's Restaurant.

When it comes to hearing what you think of us, we really do care and your positive feedback and praise will be sent to the Restaurant and Restaurant Manager.

Such feedback encourages the Restaurant to continue meeting your expectation.

Our restaurants are where Nando's life-giving Peri-Peri Chicken is carefully prepared and flame grilled to perfection by our Nandocas who live by the mantra of Nando's passion, courage, integrity and pride.

Regards,
Nando's Customer Care

Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za