MS
Marno S
1 reviews | Active since Nov 2015
12 Nov 2015, 17:00
Got the order wrong
To be honest, I really love Nandos but this time I was very disappointed. I needed to collect my passport from the Chinese embassy because I'm flying to China on Saturday. So I decided, because I'm near Nandos in Sandton and I live in Equestria, it would be a wise decision to get food for my father and I at the nearest Nandos. I was so disappointed because firstly, the service was very poor, and secondly, they got the order wrong. I ordered 2 half lemon and herb chicken and 2 normal crispy chips. They gave me 2 quarter chickens and one normal chips that were undercooked. This incident occurred on Thursday, 12 November 2016, and our ticked number was number 61. So yes, it was very inconvenient for both of us.
Helpful (0)
Replies (1)0
Replies (1)
Nando's's replyOfficial
14 Nov 2015, 13:38Hello Marno13Swart,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Best regards,
Nando's's reply14 Nov 2015, 13:38
Official
Hello Marno13Swart,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Best regards,