Got ******

I order a full chicken and 3 sharing sides from jubilee mall, it took 3 hours to arrive and it only had 2 sides the driver said he won't bring I must call the store and they will make a plan to deliver either tomorrow or Monday, I called the number and it said I must choose option 2 and when I do that it hangs up, I called the number I got from the app and was told to call the number that hangs up until I get through, what kind of service is this? And I paid 25 Rands for delivery.