tM
thabisile M

1 reviews | Active since Jun 2018

16 Aug 2018, 11:16

Good service but but worse meal ever

Good day Yesterday i went to nandos wonderpark for a take away ,the order no is 993,the staff was very friendly starting from the lady who took my order to the lady that gave me my order and the service was very quick ,it took less than 3 minutes,when i got home to enjoy the meal i got the shock of my life ,The rolls were very hard and stail to the point that it was more like its rusky than a roll we ,the chicken was burn ,it didnt have the taste especial the legs,the whole family was dissapointed.we threw the food away. Nandos sell food of high quality and its a South African brand and always live up to their expectations,i wasted my R200 and it will take us years to buy Nandos again and as a family we love Nandos much so now we have to make a very harsh decision and deprive ourselves the chance to enjoy our favourite meal,

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Replies (1)
Nando's
Nando's's reply16 Aug 2018, 14:32
Official

Dear Thabisile

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)