Glass in Nandos Coleslaw, is this the WingWingSituation?

<p>I ordered a full chiken & 4 sides of which one of the sides was a sharing coleslaw, whilst i was eating i chewed on what i initialy thought was a bone, only to find it was a piece of Glass that was inside the coleslaw, this grazed my tongue and hurt my teeth as i bit it while chewing, i was horrified and shocked but still thought it was important to notify the branch ( Mall@Reds), they acknowledged my complaint, i specifically asked that they stop selling the coleslaw at the resturant then notify head office. I was later asked if i could bring the coleslaw to the resturant together with the foreign object, i asked them to collect it as i was not prepared to waste my time and money to take it there. the foreign object and slaw was collected within 3 days. weeks have gone by the only thing i was offered was an invitation to come and have a meal at Nandos; it was inevitable that i would refuse to do so. I even pointed out to the manager that if i were her i would have refunded the complainant on the very first contact even before starting with the investigations. I recieved a call on the 15/09/2016 : informing me that my compaint was still under review and that i would be notified of the results as soon as they find out how the glass got into the coleslaw. further to that i asked what has been done as if Nandos is not sure whether the glass came form the supplier or the resturant, then the specific batch should be recalled from all outlets. the lady responded by saying they cannot recall the batch of coleslaw as there have not been any other incidents reported! i was in disbelief as Nandos should be ensuring that they take preventive action, to make sure that no other person should experience this as not only is it unhygenic it is very dangerous as i could have swallowed the glass! THERE IS NO WINGWINGSITUATION with nandos as they would rather sell coleslaw that may contain Glass to consumers than loose money by recalling the batch from a specific period! I await feedback in Disgust for the lack of urgency displayed by NandosSA in such a serious case of negligence! Perhaps you should stop playing with our food, and firing up other peoples scandals & focus on sorting out customer complaints.</p>