1 reviews | Active since Jun 2016

11 Apr 2018, 19:02

Get the orders right please!

I love Nandos. It is definitely my take away of choice. So its really sad that I have to write this review. We often order from the Nandos in the Lakeside Mall in Benoni (they deliver) convenient right? Everytime though they get our order wrong. This is so dissapointing and frustrating. Tonight we ordered a cheese and pine wrap with exta feta inside and a quarter chicken with sharing veg. It arrives and i have a wrap with only chicken and the feta on the side and the sharing veg looks like a mini veg - less than a single. Now because we love the food we never complain but really. We pay for what we are supposed to get but we never do.

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Replies (2)
Nando's
Nando's's reply12 Apr 2018, 10:23
Official

Good day Sonja,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Nando's
Nando's's reply12 Apr 2018, 10:23
Official

Good day Sonja,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team