VC
Vera C
1 reviews | Active since Jan 2022
22 Jan 2022, 14:37
Frustrating ordering telephonically.
Called to order food for delivery from Nando's branch in Brown Street Nelspruit. Had to choose so many options on the automated message just to get through to someone to place an order. Had to repeat the same address, telephone number and order numerous times. They couldn't understand the address even though the building is literally across the road from Nando's. Pathetic!!!!! Very annoying, time consuming and frustrating, we're sure a lot of business is being lost as a result. Ordering food telephonically never used to be so difficult in the past. Throw out the automated answering machine and train staff better!!!!!
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Nando's's replyOfficial
22 Jan 2022, 18:27 Good day Vera There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's Customer Care Team Customer Care: *** Operating Hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,
Nando's's reply22 Jan 2022, 18:27
Official
Good day Vera There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's Customer Care Team Customer Care: *** Operating Hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Best regards,