From praise to disappointing customer service.

I'm usually a fairly happy nando's customer. Today was just something else. I placed an order online with Nando's Rivonia like I usually do. Got the sms to confirm it will arrive at 12:40, exactly an hour from placing it. 2 hours after the expected time, I still have not received my order. I called multiple times to query the order, I keep getting the run around, saying they'll follow up and call me back. No one calls me back. I was then told the order has left with the driver and should be on its way. Bear in mind they're 500m from my office. It's 45 minutes since the last call and still no food. Also when you call, the voice prompt options to place an order puts you through to someone to speak to, but when choosing the option to query an order, it cuts you off. Yes, I could've easily taken a drive to them, but what's the point of paying for delivery and the convenience of their delivery service if its inefficient and no one is willing to take responsibility or make up for it.

Very disappointing since I've always jumped to Nando's defense while others slander.