1 reviews | Active since Aug 2009
From great to pathetic !
This nandos branch is making my stomach cringe with the poor service they now offer.<br> <br> Being a regular , I can see the slow change in service levels from really fantastic to very poor. All this in such a short time.<br> <br> I always phone 15 minutes in advance to have my food prepared, but only when I get to the store they start preparing my food. Most of the time, when I order more than one meal, they place the orders wrong. I would need to correct it and wait even longer for my food. The temp manager in charge right now, doesn't know his elbow from his .... it takes him 3 times to understand an order, and still he gets it wrong.<br> <br> I ignore other useless nandos stores within 2-3 km's from me and travel 11km to Laudium, and this is the service I get ? I'd rather just visit the useless ones close by, or not eat nandos at all.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)