RM
Rose M

1 reviews | Active since Dec 2020

22 Dec 2020, 08:37

********** sause

Nandos soshanguve has the worst customer service experience ever I'm really disappointed I ordered full chicken with 3 sides and asked to be delivered at home they delivered a lemon n herb flavor which was watering its not the lemon n herb I'm used u I returned the driver because this is not the 1st time this is happening I always return myself and I pay for delivery but I have to go back to the s store to ask for wat I want .. So I find it very ********** for them to used 2 lemon n herb sauses. I called customer care they said they will take the matter further but no response I spoke to two ladies named nombasa and refilwe they failed to assist me.. My number is *** name rose order number was 3191

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Replies (1)
Nando's
Nando's's reply23 Dec 2020, 14:22
Official
 Dear Rose, There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world. We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations. We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail. PERi-PERily yours, The Nando's customer care team Customer care:              ***Operating hours:           Monday – Sunday, 9am – 10pm (Including public holidays) 

Best regards,