Formal Complaint Regarding Poor Customer Service – 27 April 2026

Dear Management of Nando’s Meyersdal,

I am writing to formally lodge a complaint regarding the unacceptable treatment I received at your restaurant on 27 April 2026 at approximately 18:01. My receipt number for this visit is 6338.

I requested that extra spice be added to my chips, as per my preference. The manager on duty responded by turning toward me with what I experienced as a hostile and intimidating look. I addressed this calmly, acknowledging that she might be under pressure, and respectfully asked her not to treat me in that manner. However, she ignored me and turned away.

When I asked why I was being ignored, her response was simply “no comment,” after which she continued to disregard me. I found this behavior highly unprofessional and inappropriate, particularly from someone in a managerial position.

As a regular customer who supports your restaurant almost every Friday for family meals, I was deeply disappointed by this experience. I have always found the rest of your staff to be friendly and welcoming, which made this incident even more concerning.

Additionally, I noticed that the same manager was working at the grill during this time, and the quality of the chicken we received was below the usual standard. This raises concerns about both customer service and food quality during her supervision.

I trust that this matter will be taken seriously. I would appreciate feedback on how this issue will be addressed to ensure that no other customers experience similar treatment.