Food with high prices without the food

So firstly I'm pregnant, and I go from Mitchell plain allll the way to canal walk shopping centre for a nandos sandwich because that is that I was craving. I did my usual shopping and then ordered my food by nandos and left the building. On my way home I decided to open and eat it will driving home only to discover that there was no top bun , no sauce and hard raw chips served to me as messy as he'll. Email them sent them them the photos with my contact number at the bottom. All they did was send me a message saying "saying thank you for the feedback" the next day. After receiving the sms I went back to the nandos to speak to the manager , the teller said yes he knows about my query the manager was spoke about it that day and that I should wait on a response. I stayed calm and waited on a response. 2 days later I get a response from the manager asking me for photos AGAIN. After I already sent the photos in the 1st email. Isn't that prolonging the process ? And wasting my time ? And looking for excuses ? Remember I'm pregnant I was craving it and I'm highly irritated and frastrated ... I emailed them back asking why don't they just look at my 1st email properly. And the MANAGER AT CANAL WALK has the nerve to reply to me as ****y as ever telling me "no need to be rude" "head office didn't send her pics" is that my damn problem ????why inconvenience the client even more ? Instead of asking. Head office herself she waits FOR ME to send photos again ???... its a week later and still NOTHING !!!! Nandos is the most expensive out there and you expect good food for the damn price ???