Food was not up to standard

Hi

I ordered from Nandos Bayview in chatsworth Durban and the food I received was not up to standard and was not made according to what I asked for. I ordered 2 quarter chicken and a side meals. One was with rice and one peri peri chips. Both I asked for extra basting and well done. The quarter chicken was extremely dry with no extra basting nor was it well done and the rice was extremely hard and it could not be eaten. I took images of the rice. The 2nd quarter chicken was the same, dry no basting and not well done and the chips were not peri peri. I have a picture of the chicken as well. When I looked on my app orders, both orders had it stated that I wanted extra basting on both chickens and peri peri chips but the store receipt did not have the extra basting option. I have images of this as well.

I am extremely disappointed with the food I received today and I would like to request the store to reimburse me in some way to make up for this.