1 reviews | Active since Jan 2013
Food quality and service dissapointingly aweful!
This past weekend my husband and I went to Nando's at Columbine for lunch and I was bitterly disappointed with the state of the food. I ordered the strips and rice with Halloumi (HOT). <br> I sent the food back because the it was not HOT flavoured, it was mild and the there seemed to be no halloumi in it. When I asked about this the Manager told me that this was a new (I am guessing cheaper and poorer quality) halloumi that head-office sends to them because Halloumi should NOT melt when put under heat and their previous halloumi did not melt either. <br> I asked them to just make the halloumi on the side and it seemed like the dipped it in egg and fried it, it was DISGUSTING. The second meal they brought was also still mild! When I complained to the Manager again, all he did was look at me and I got tired of having to keep asking it to be re-made. <br> With this kind of service and quality of food, one might as well just eat at KFC...Very disappointing! and not impressed.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)