1 reviews | Active since Nov 2014

15 Apr 2015, 11:14

food quality

I went to nandos comaro crossing on Saturday afternoon I ordered a full pack meal and 4 extra rolls,a perenaise and lemon & herb mealie when receiving the food I went home realising that the chicken is more bones than meat and the wedges hardly had spice on them I then contacted nandos customer care and was contacted by the franchise owner he tells me I have to return the old chicken so that the meal can be replaced what does he want me to go scratch in the dustbin to get it for him and wants to compensate me with a bottle of peri peri sauce for a almost R250 meal I will never ever support nandos again and I would never want to deal with that franchise manager ever again this is pathetic service and I am disgusted in the way this manner has been handled

0
Replies (1)
Nando's
Nando's's reply15 Apr 2015, 12:07
Official
Hello clint1005,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback to the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)