1 reviews | Active since Jun 2017

22 Jun 2017, 15:24

Food Poisoning

<p>So yesterday I came home to find the Nandos my girlfriend had ordered did not have a drop of sauce on it, after she requested extra sauce. I then called Nando's Corlett Drive to ask how this had happened. The manager was very apologetic and said that she would send a driver to collect and drop a freshly made order off. It was delivered in under 20 minutes and i was happy. Today i have a case of food poisoning. Runny stomache, cramps, tender skin and i feel dizzy. Taking into concideration that Nando's has been my only meal till this point. I seldom belive stories of customers who complain get their food delt with in an unhygeinc manner but clearly Nando's corlett doesnt like customers complaining.</p>

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Replies (1)
Nando's
Nando's's reply22 Jun 2017, 16:50
Official

Dear Sherwin,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)