Food missing in order - no response from Nando's

I ordered food through Mr D last night. I ordered from Nando's, when I received my order last night it was incorrect.

The 1/4 chicken was not delivered.

I called Nando's customer care and was told the incident would be escalated to the manager at Festival Mall. I was told the manager would call me back immediately and that the manager would arrange for the 1/4 chicken to be delivered.

I never received the phone call from the manager.

I am extremely unhappy, not only because the food was incorrect but also by the total lack of customer service - which indicates Nando's is happy to take money from customers without providing a product (I believe this is *******).

My household support Mr D and Nando's a lot.

I would appreciate it if this matter were addressed and that I receive a timeous response.

Kind regards,

Kim de Ridder ***