CH
ChanAA Hooman

1 reviews | Active since Nov 2013

28 Jan 2015, 10:28

Food in Horrible condition and parts of it missing

i ordered from Nando's comaro crossing around 20:20 on 27/01/2015, firstly the food was delivered more than an hour after i placed the order, there was chicken pieces missing, no salad given after the order was placed to include a salad, the chicken liver containers weren't closed properly causing all the sauce to spill and spoil everything else, i specifically asked for wedges and received stale chips without any salt on it, bleak cold chips. when my husband asked the delivery driver why the food is in such a state he just shrugged and said its the rain... unbelievable!!! <br> <br> the very first time i ordered with them the food i received was absolutely amazing, so imagine my surprise when ordering from them again and i receive such horrible food! tasteless and bleak. <br> <br> this is completely unacceptable, Nando's is expensive, at least give me worth for my money!!

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Replies (1)
Nando's
Nando's's reply28 Jan 2015, 10:51
Official
Hello CHooman,

Thank you for taking the time to submit your complaint through the Hello Peter website.

We have logged your complaint, with interaction number CAS - 58667

Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.

Yours Sincerely,

The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)