SM
Semakaleng M

1 reviews | Active since Aug 2011

27 Sept 2018, 15:33

Famished and disgusted

I called in and placed my order as per usual, I then sent someone with my order number to collect my order for me and guess what!? My order is wrong and i have to return it, I have 1 hour lunch....I'm starving and then i have to go back to Nando's Corlette Drive to fix your mistakes. Long story short i get back to the office ready to eat and again, you guys had another surprise for me. Chicken is burned and tastes bitter, there were hardly any vegetables or relish. The meal that I paid for (Hot Pot with spicy rice) was inedible and disgusting, so thank you so much for a great service provided by Nando's Corlette Drive! Outstanding.....

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Replies (1)
Nando's
Nando's's reply27 Sept 2018, 19:38
Official

Dear Semakaleng

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)