JC
Jody C

1 reviews | Active since Jul 2017

22 Jul 2017, 10:35

False advertising

<p>On 19/07/2017 I went to Nandos and ordered the "Hot pot & Casa pap" for R49.90. The person who served me then informed me that the special is no longer valid and has been taken off their system. I asked to speak to the manager as their in store menu shows that the special is valid until the 18th August, the manager informed me that even though the menu shows the special is still valid it has been taken off their system therefore they cannot offer it to me.</p> <p>I didnt mind the fact that Nandos are honestly not worth their prices for the portions they offer but this last experience of false advertising was the "Cherry on top" for me and i wont be returning to Nandos.</p> <p> </p>

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Replies (1)
Nando's
Nando's's reply22 Jul 2017, 11:33
Official

Dear Jody

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)