1 reviews | Active since Jul 2011
Failure to provide
On the 256th of February 2016 I place an order for our lunch for the office. Within the orders there were 3 combos which go out with a drink. The total cost of the order was around R434. When I went to collect, I added a perinnaise sauce of a bottle and cancelled the iced tea. I paid R22 for the sauce. I was given the order and checked if the meat had extra sauce as per the request made. I then left. As I was driving I remembered that the lady did not give me the perinnaise I had to make a u-turn to get it. She then gave it to me. When I got to the office i took out the food from the packs and there was no soft drinks that go with the meals. I then sent a message on the sms they sent when they confirmed the time my order will be ready. I could not call them because our office don't have land lines as yet. The next day one of my colleagues went to pick up orders for Friday, I gave him the receipt for our Thursday purchase and told him what happened, so that we can get our drinks. I was surprised that they told my colleague that they don't under supply.We usually order from this store almost everyday. This is just not so on and I'm very disappointed. That was our last order from them
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***