Failure to Honour App Deals
I ordered the Stage 2 Load Shedding Special on 5 May 2022 and opted to pay instore. Got to the Richards Bay store in Town Square Mall and the staff refused to honour the deal. Called the manager and he was adamant that the store would not honour the deal since it wasn't communicated to them. I showed him the options in the app, but he says that IT should have removed it as an option for his store. I don't see how this was my problem. I asked him to call head office so we could escalate to them. I got impatient waiting for him and called customer care who confirmed the deal as valid. He also said that an email was sent to the store but asked me to confirm who the manager on duty was so that he could send them the email again. This was done and a female manager confirmed the email. The original manager returned and was still unhappy about honouring my order but eventually allowed me to pay and receive the special. I wasted over 12 minutes of airtime to Nando's customer care as well as a further 30 minutes of my time trying to sort this order out. This is terrible customer service!
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)