Extremely poor service – no accountability between store and call centre

I am very disappointed with the service from Nando's.

I’ve been trying to change my order from collection to delivery, and what should be a simple request has turned into a frustrating and time-wasting experience. The store tells me to contact the call centre, and the call centre tells me to contact the store — with neither taking responsibility or offering a solution.

I have spent over 20 minutes on calls, going back and forth with absolutely no assistance. This lack of communication and accountability is unacceptable. It feels like no one is properly trained to handle basic customer requests.

As a paying customer, I expect efficient service and clear support — not to be passed around with no resolution.

This experience has been extremely disappointing and reflects very poorly on your customer service standards.