Extremely low food quality.
Nandos has come up with a brilliant online order system which came in handy as I am heavily pregnant. I ordered the special currently running for a full chicken and 4 sides. I've ordered food from different nandos franchises before and I've never received such bad quality food and I wouldn't write this review if I had tried to salvage the situation Amicably but no assistance. I called and placed the order at a 18:00. I received 3 instead of 4 sides that's I had chosen, their rolls were rock hard and their chicken was dry. I called the restaurant to have my calls dropped 8 times. I then called the complaints call centre and was assisted by a lady named Daphne who said she would get ahold of the manager to rectify the error. The manager called me at 19:10(25 min after order had arrived) to say they will send a driver with the correct food. The food never arrived and I was forced to have a horrible dinner with my family. This Nandos team has appalling service.
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.