ZB
Zelda B

1 reviews | Active since Mar 2009

26 Oct 2018, 11:33

EXTREMELY BAD SERVICE FROM THE SILVERTON BRANCH

Our manager from absa home loans decided to treat us by buying us all the Nando's Lunchtime special for R30. We where there at 10am and there where 5 people in front of us. When we got to the front and wanted to place an order we where told that sorry they are out of stock and where ****y about it. We asked to speak to the manager and they refused to call the manager. Is this the service we can expect from Nando's? They have lost the business of 25 people. If this is how you treat faithful customers then we would rather support another institution. Thankfully Chicken Licken assisted us with a smile.

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Replies (1)
Nando's
Nando's's reply28 Oct 2018, 09:23
Official

Dear Zelda,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)