1 reviews | Active since Mar 2015
EXTREMELY BAD SERVICE AND ATTITUDE
on Sunday 1 March My family came from church wanting to enjoy a meal. We arrived at the restaurant at 12.55placed our order been given a number and took a seat. An hour later still no food arrived at our table we went to go and do enquiries only to discover that 3 people have the same number as us. The manager Ivan, actually told me to wait he will sort it out. The waiter, Ntombi after another ten minutes came with rolls and chips which at the time was very cold I asked her to warm it and she have the cheeck to roll her eyes with an attitude. waited another 15 min still no chicken or salad. I again went to reception area and the manager actually ignored me and continue to dish out orders. After numerous argument and at 14.55 he gave my money back. We went home hungry and disgusted. I would love this matter to be taken further and await your urgent reply
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -60499
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Our Regional Manager will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -60499
Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Our Regional Manager will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays