Extremely bad service

<p>On the 25th March at 14h20, I placed an order telephonically and was told to expect delivery at 15h30 max. At 16h10, I called in to find out about the causeof the delay, as the order had not arrived. The gentleman tells me that they have a new driver and he was not fami**** with the area, but he will call him to check his wherabouts and will get back to me. </p> <p> </p> <p>At 16h45, I decided to call in again, seeing as though there was no delivery nor feedback still. I related my story, and was told to wait on the line. After a short while I get told that they are a call centre and their supervisor said they must put through to the branch as they could not assist further. After being put on hold again, finally a lady attends to me and tells me that she is not aware of my query. She said she is going to call the driver and get back to me. A few minutes later, i get a call from the driver telling me that he is getting lost. I asked if the quality of the food would still be good seeing as though he has been on the road for hours. he then says, yes he just collected my order from the store. </p> <p> </p> <p>At 17h00 he arrived and to my surprise the food was as cold as ice, the chips had shrunk as though they were yesterday's and the lettuce looked like boiled cabbage. I had to send him back with the food as I was unhappy. Sadly I wasted my airtime on the long calls and had to wait for 2 and a half hours for bad food. Nando'ss is the worst by far. </p>