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tebogo S

1 reviews | Active since Jan 2016

26 Jul 2023, 21:21

Excellent and fired up service

Weldone to Karabo the young manager at the Sam Ntuli branch and his team , they all unbelievable. Despite the online network connection experienced yesterday when I places my order they mange to exceed my expectations. Karabo was actively involved in all things happened as I waited for my order, he was personally assisting customers and making sure that everyone leaves the restaurant happy with positive expirience. His team looks up to him and he is a true key player in that restaurant. We don't usually expirience such a high level of customer service in the black townships. I entered the restaurant and asked Buhle the cashier if my order was ready and explained to her that I placed the order online and that I used the app. She check and advised me that there has been some difficulties with the online orders due to poor network and remained calm in the situation and apologized as she was calling the manager to attend the issue dor assistance. The young friendly and energetic manager by the name Karabo came and said Oh......the order is nearly done, the online contacted him and advised him of my order. He asked if Tebogo is my name and assured me that all is in order.

Well done Sam Ntuli team you are fired up

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