1 reviews | Active since Jun 2011
Embarrassingly bad food and service
We have been trying out the drive thru store at Jean Crossing. Every time I have bought there, there has been an issue. Drive through service slow - over 20 mins. Chicken wrap has tinned pineapple not fresh, with pale tasteless chicken - definitely no sauce. Orders incorrect. Parts of order missing eg. Wedges. Wrong size portion given eg small wedges when ordered a large. Packaging shoddy leading to sauce leaking all over my car. In store service pathetic - ignore you in the Queue Here queue then proceed to only take orders at the collect here queue. At least 10 people were served before me who arrived after me. An email to Nandos head office went completely unacknowledged. Nandos I see no point in supporting you any longer. You are supposed to make my life easier yet I get riled up every time I go there.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)