1 reviews | Active since Dec 2015
efficiency to dealing with bad service
We had visited the halfway stop Nandos at harrismith and had to wait 45mins for our food. tried to get a refund but was told food was already prepared. Requested well done and was ******. In store manager was not helpful and just apologized. i registered a complaint with Nandos and Lourens from the Harrismith store contacted me and sorted out the issues and has personally invited me back to the store. the head office themselves have even contacted me to ensure everything has been improved upon. Well done to the customer service / care at Nandos who, in this age of dying customer service still treat their customers as important and go above and beyond to ensure they are kept happy. WELL DONE NANDOS 10 out of 10 feathers for your customer care. i will not hesitate to report bad service at any of your stores in future.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We are therefore thrilled to hear that the service you received was worthy of a happy chirp, and thank you for the positive feedback.
We will pass on your praise to the team concerned so that they can continue to provide you with the exceptional chicken and service you have come to expect.
We look forward to welcoming you back at your favourite Nando's restaurant soon.
PERi-PERily yours,
***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We are therefore thrilled to hear that the service you received was worthy of a happy chirp, and thank you for the positive feedback.
We will pass on your praise to the team concerned so that they can continue to provide you with the exceptional chicken and service you have come to expect.
We look forward to welcoming you back at your favourite Nando's restaurant soon.
PERi-PERily yours,
***