Eeuw
Hi I'm extremely dissapointed in the service I received today. I ordered from nandos fordsburg today. First I phoned four times before my call was answered. Then I ordered to the value of R438, the lady confirmed the amount and sed inc delivery. I waited over an hr called bk 3 times before my call was answered and was told delivery is on the way. Delivery arrived, cost R454 as delivery wasn't included in initial amount yet this was confirmed. So we weren't getting anywhere disagreeing so paid it... Checked that all food was there and went inside. Can of cream soda was in a pkt that contained the coleslaw... So the bottom of the can was full of coleslaw. Now I find this very unprofessional... The driver sed that he adds the delivery amount thats y it was extra but lady sed delivery was included. Its actually sad coz almost R500 was spent and that is what I got...totally dissapointed... Ur standards hav certainly dropped. Aside from that there were two flies in the spicy rice and chicken strips. I got a call from nandos customer service. I was asked if after receiving the food if I called customer service to inform them... Well sorry we were too busy feeding hungry kids. I was asked if I took pics of the flies in the rice... Uhmmm no I was too busy trying to not vomit and being thankful my child didn't eat it. Oh and I was told they'd escalate it but it wud take 12-15 working days to get a response. Yeah after all u already have the money so u not bothered.
Dear Sadia
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,
Dear Sadia
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Best regards,