Eagles Landing Pathetic service

On Sunday 15 September 2019, I placed a online order with Nando’s. The order was placed at 12:42 with Eagles Landing. The response was that the food would be delivered at 13:35. At 13:40 I checked that app as the food had not been delivered. The app then showed the delivery time as 14:30. I then phoned the store. The person who answered the phone who I later found out was Colin, then said he would phone me back as he needs to contact the driver. I waited for 15 minutes and I phoned the store again. Colin was just about to phone me, but the driver was having issues at another customer with the card machine. So at 14:00 no food. I ask Colin what happens if my food is received cold. He then tells me the I should not concern myself with consequences because I do not know if the food is cold or not. I then ask him for his name, he then proceeds to cut the call. I have to phone back, he blames a network issue. He then says the driver is having problems with all the traffic lights being out. The food is eventually delivered at 14:15. The food was cold. I tried to phone Colin, someone else answers the phone and says Colin is busy at the till assisting a customer and he will phone me. To date no call from Colin. So my family had a cold lunch thanks to the poor service received from Nando’s.