YK
Yona K
1 reviews | Active since Aug 2022
24 Aug 2022, 11:54
Duplicate transaction deliberate???
I was charged twice and no body has even responded to my comments. I ordered again and app ordered from another branch Crydon deliverer did not want to sort out problem at all saying they are not a franchise they are separately owned. He took the food and left I want to see what happens as I have replaced the order again from Greenstone. They delevery man who handles my order. Put on the amount when I put my card inside and out my pin in as amount was R540 the nedbank speedpoint asked for the merchent password. It immediately said declined. Second time he asked if I can tap I said yes and put in pin again when I paseed the terminal back to him the machine switched off as I heard the speedpoint beep. He said it never went through and did it again and it was successful. I called the bank they said it was charged twice. Did they not notice that they were R540 over yesterday. Very suspicious!!!! The driver convinced me there is no need to check no slip no transaction and he said if there is a problem the manager will pay me back cash. So far I have sent several complaints via app and nobody has responded. Never believe the Nandos driver and call the bank even if they say your SMS will be reversed. Every time he had to put his merchent number, question is why? I have owned speedpoibts and this request is only present for security reasons like refund ect....
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Replies (2)YK
Yona K's updateReviewer Update
24 Aug 2022, 16:14So I ordered again same driver arrived with food adding to exactly what Is owed to me and again would.not even listen to bank confirming both transactions went throw hh and my card and account charged. I never left home on the 22-24th card was in my pocket. After 2hrs I received the order I had 3 declined transaction looking for balance and I said I never left home is the 23 correct daynofnthosebtequesy for balance .yes straight after the speedpoint incident.
I smell a ****. Be aware of Nedbank speedpoints from nedbanknused by this brance
I smell a ****. Be aware of Nedbank speedpoints from nedbanknused by this brance
YK
Yona K's update24 Aug 2022, 16:14
Reviewer Update
So I ordered again same driver arrived with food adding to exactly what Is owed to me and again would.not even listen to bank confirming both transactions went throw hh and my card and account charged. I never left home on the 22-24th card was in my pocket. After 2hrs I received the order I had 3 declined transaction looking for balance and I said I never left home is the 23 correct daynofnthosebtequesy for balance .yes straight after the speedpoint incident.
I smell a ****. Be aware of Nedbank speedpoints from nedbanknused by this brance
I smell a ****. Be aware of Nedbank speedpoints from nedbanknused by this brance
Nando's's replyOfficial
24 Aug 2022, 19:09 Dear Yona
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
Best regards,
Nando's's reply24 Aug 2022, 19:09
Official
Dear Yona
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
Best regards,