Dude, are you for real???

I placed a delivery order for a full pack meal, large chicken livers and a kiddies meal. When my order arrived I got chicken dry as the Kalahari Desert (after requesting extra sauce) and a box with 3 livers and minimal sauce in and no chips. Called the manager Melvin and he has the most indifferent attitude and down right rude manners. I explain what the problem is and he says \it can't be". I said I've taken photos to prove this and will come there to show him. When I arrive he seems uninterested in the problem at hand and then starts blaming his poor staff for all this. He then states he'll have it sorted and pack it all in himself. We get home and guess what? Ape**** didnt give us the chips AGAIN!!!! I call this morning and yet again everything is his staffs fault and he has no idea what they doing. How exactly did this guy become a manager"