KL
KAYTEE L

1 reviews | Active since Jan 2023

18 Jan 2023, 18:26

Dry food

I bought Nandos from their online website (1/4 chicken plus side ×2), I stay 2km away from Nandos.

On the website it says that they will deliver in 30 minutes, I waited and waited, I couldn't even track my delivery because option was grayed out. After almost 3 hours when I have forgotten about my delivery I heard a s****** hooting outside, when I go there the guy said he is here to deliver but he forgot who he's delivering to, he doesn't have a receipt. When I asked him why he didn't call me he said he doesn't have airtime and he he doesn't have my numbers. Then I take my meal, tjohhh the chips were super DRY like they were prepared yesterday, the meat was burnt ,I couldn't feel the sauce on the meat it's like it was plain or diluted. The rice was horrible.

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Replies (1)
Nando's
Nando's's reply18 Jan 2023, 20:40
Official
Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)