RM
Roeland M
1 reviews | Active since Jun 2012
07 May 2019, 19:03
Dry Chicken from Nandos, No sauces and no salt.
What an experience if a bad service, I bought full chicken with my friend for our business study meeting evening. Nandos sold us a full chicken that was very dry. We usually buy at this nandos outlet most weekends and we used to get fresh chicken, but now we get such services. Dry chicken, no sauces, no salt for the chips even.
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Replies (2)
Nando's's replyOfficial
08 May 2019, 12:16Dear S****e
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Nando's's reply08 May 2019, 12:16
Official
Dear S****e
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to
improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
RM
Roeland M's updateReviewer Update
09 May 2019, 11:31Very surprised by the arrogance and tone of your branch contacts. Who called me and said next time I should check my order before I leave the store, and that's the apology she offers. I would like to be offered my refund at-least. Seemingly such service need more social media exposure for the impact to be realized. Buying a whole full chicken I couldn't and now being told such, as if I am the one who is wrong by placing trust to the nando's stuff to provide efficient service.
RM
Roeland M's update09 May 2019, 11:31
Reviewer Update
Very surprised by the arrogance and tone of your branch contacts. Who called me and said next time I should check my order before I leave the store, and that's the apology she offers. I would like to be offered my refund at-least. Seemingly such service need more social media exposure for the impact to be realized. Buying a whole full chicken I couldn't and now being told such, as if I am the one who is wrong by placing trust to the nando's stuff to provide efficient service.