Dry chicken and bad service from customer care

On the 23rd of March my Dad had spent over R400 on what’s supposed to be our supper at Nando’s. When we got home we discovered the chicken was Dry and we were fairly disappointed because it costed us money to drive to town to get supper and then drive back home only to be disappointed. That’s not even the best part,I’ve contacted Nando’s the same time,I sent them pictures and they said to me that I should send them my details with the proof of purchase and stuff,I did so on my part. However with a spacing of every 2-3 days that lead up to 13 days I’ve been messaging them for a follow up and they kept telling me they’ve relayed the message to their team and they’re waiting for a follow up,this paints a bad picture of your business as a whole.

It’s 13 days later I’ve gotten no joy,so who’s gonna compensate me Nando’s?