Dropped Food and then lack of delivery on promise

I phoned in to order a take-away meal from Lonehill Nando's on 2015/01/25 just before 17:00. I ordered 2 chicken and pine burgers. I was told 45 minutes, and was pleasantly surprised when the food arrived just after 17:30. That's where it ended. Not only did I get two chicken, cheese and pine burgers, but one of the burgers looked like it was dropped on the floor, kicked around a little and then put back in the box. I phoned in to complain and was basically told they shouldn't send out food that was damaged because it's usually fallen on the floor. Can you imagine if we'd eaten that?<br> She said she would send a replacement burger that would take another 45 minutes, and eventually agreed to send another one, along with the discount for the cheese which I didn't order at R12 per burger amounting to R24. The replacement burger did arrive, but only with R12.<br> In the end, we only had one burger replaced, were **** to and nearly ended up eating food that probably fell on the floor and picked up heavens knows what. They had the opportunity to recover but missed the boat completely and ended up paying for food and experience that was well below par.