1 reviews | Active since May 2012
Double transactions
On Friday, 13 Nov 2015 I made a purchase of R259,70 at the above mentioned restaurant and 2 transactions were done on my account by the manager who was on duty Kwibangana claiming that the first was not successful and will be reversed to my account. I was not comfortable but he insisted that it will be paid within 24hours and I am not the first customer who has experienced that problem, he took my contact promising to check and advise me. It did not happen and I decided to phone on Monday 16/11/2015 and was told they will investigate and inform me accordingly and that was also an empty promise. On Tuesday 17/11/2015 I went and enquire at my bank and was provided with a statement indicated those 2 transactions and I then went to show him. All my attempt to get my money was fruitless since he refused to pay it back , shifting the blame to the bank saying he can see the proof but he is not willing to refund me because only one transaction reflect on his record even though it was clear that they were double transactions. <br> <br>
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Best regards,
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Best regards,