1 reviews | Active since Aug 2013
DOUBLE PAID AND NO ANSWERS!!!
<p>I was visiting family in chatworth on 12/06/17 and stopped at the Chatsworth centre branch for supper.</p> <p>I initally paid by card but the machine picked up an error, i then checked my bank balance and seen the money went off my account. I showed the manager and the cashier my SMS, & was advised that there is nothing that they can do, i was then forced to pay cash.</p> <p>The next day, 13/06/17 the money was reversed, all was in order (great) until....</p> <p>15/06/2017 i received an SMS stating the funds have been debited from my account.</p> <p>I went through to the store (travelled from Phoenix to Chatsworth) - as it is impossible to call Chatworth centre as nobody seems to know how to transfer a call.</p> <p>They then requested a bank statement (apparently a customers word isnt good enough), I was in a hurry so had to come back 2 days later (18/06/2017) , waited TWO hours only to be told that the funds were not received on the 12/06/2017</p> <p>After having to explain to the staff several times to check the 15/06/2017 and not the 12/06/2017, they still did not understand.</p> <p> </p> <p>I attempted to call the store on Monday - staff still unsure how to transfer, i eventually contacted the customer service line.</p> <p> </p> <p>I have had to call the customer care line every day to follow up on the progress</p> <p>on 21/06/2017 i received a call stating that the store had requested my bank statements but have not recieved (they seem to have conveniently forgotten my hours spent there on sunday with the statement in my hand!!!!!!!)</p> <p> </p> <p>I called them again 22/06/2017 - feedback - Chatsworth centre has not gotten back to customer care - NO SURPRISE THERE!!!!!!!</p> <p> </p> <p>ITS BECOMING UTTERLY FRUSTATING FOR ME TO CHASE AFTER MY OWN MONEY!!!</p> <p>I HAVE HAD TO WASTE MY FUEL GOING FROM PHOENIX TO CHATSWORTH TWICE, PRINT MY BANK STATEMENTS AND STILL HAVE TO CALL THEM EVERY DAY TO FIND OUT WHATS THE PROGRESS.</p> <p> </p> <p>HOW HARD IS IT TO FOR NANDOS TO PRINT OUT BANK STATEMENTS FROM 12/06/2017 - 16/06/2017 AND LOOK FOR TWO FREAKEN AMOUNTS!!!</p> <p> </p> <p>ABSOLUTELY DISGUSTED BY THIS</p> <p> </p>
Dear Illona,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Illona,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Illona,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care teamCustomer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Dear Illona,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care teamCustomer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)