Double Charged at Nando's Umgeni Road, Springfield – Refund Process Concerns

I visited Nando's on Umgeni Road, Springfield, Durban, and purchased a meal for approximately R200. My payment appeared to have gone through successfully on my side, but I was informed by the staff that the payment had not reflected on their side.

I was then asked to make the payment again, with the assurance that the initial transaction would be reversed.

I have since tried contacting the branch to resolve the matter. The lady who assisted me, Lungile, advised me to email a bank statement, the last four digits of my bank card, and the name appearing on the card to *** in order for the matter to be rectified.

While I understand that payment discrepancies can happen, I am uncomfortable with having to submit my card number and full names on my bank card, to resolve an issue that arose during a transaction at the restaurant. I would appreciate a clear explanation of why this information is necessary and whether there is a safer, more appropriate way to process the refund.

As a customer, I expect payment issues to be handled transparently, professionally, and with due consideration for my financial privacy.

I would appreciate it if Nando's management could investigate this matter, clarify the refund procedure, and assist me in recovering the amount paid twice.

I look forward to a satisfactory resolution.