MM
Miss M

1 reviews | Active since Dec 2018

02 Apr 2019, 11:35

Double billed for a meal

I visited nandos foodcourt at Southgate on the 28th of MArch 2019. I made a purchase of R222 and my account was billed twice. I received two smses that my money has been debited twice. I told the manager on duty who in the end could not assist me. She then contacted some guy by the name of Themba who is supposed to be the store manager, he was very rude to me. It has been a hassle ever since to get my money returned and I am incurring telephone call charges as a result of this as I am the one to constantly do follow ups. I am very dissapointed in nandos and whether or not I do get my money back, I will never ever buy from you again.

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Replies (1)
Nando's
Nando's's reply02 Apr 2019, 13:35
Official
 Good day Alucia

Thank you for your feedback on the Hello Peter website – we’ll get back to you in two shakes of a chicken’s tail. 

Brand ambassadors’/Nandocas’ response 

We encourage our customers to provide feedback on their experiences at Nando’s restaurants and appreciate your feedback on the Hello Peter website. We have directed your input to the relevant team who will get back to you in two shakes of a chicken’s tail. 

PERi-PERily yours, The Nando's customer care team Customer care: ***